Shipping policy

Privacy Policy for Shipping Goods

1. Information Collection
We collect personal information from customers for the purpose of shipping goods. This information includes:

✔ Full name and address.  
✔ Phone number and email address.

2. Use of Information
The information collected is used to:

✔ Prepare shipping documents such as Invoice, Packing List, Air Waybill, or Bill of Lading.  
✔ Arrange air or cargo shipment and ensure the goods arrive at the destination airport or port.

3. Storage and Protection of Information
We protect customer information by storing data in a secure system that is only accessible by authorized personnel.

4. Sharing of Information
Customer information is only shared with:

✔ Air shipping agents or cargo agents and transportation companies involved in the shipping process.  
✔ Airport, port authorities, and customs if required.

5. Shipping Tracking
We will provide customers with tracking numbers from agreed shipping services such as POS, DHL, USPS, or other services.

6. Customs Fees
The buyer is responsible for paying customs fees in the destination country. We have paid customs fees in the departure country.

7. Document Provision
We will provide the necessary documents to the receiver for the retrieval of goods at the airport or port, including:

✔ Invoice.  
✔ Packing List.  
✔ Air Waybill or Bill of Lading.  
✔ Other customs documents if required.

8. Bulk Orders (Cargo Shipping)
For bulk orders, additional considerations apply:

8.1. Information Collection
In addition to the standard information, we collect detailed shipping information, including:

✔ Detailed description of the goods being shipped.  
✔ Quantity and volume of goods.

8.2. Use of Information
The information collected for bulk orders is used to:

✔ Prepare detailed shipping documents specific to bulk orders.  
✔ Ensure efficient and secure handling of large volumes of goods during shipment.

8.3. Sharing of Information
For bulk orders, information is shared with:

✔ Specialized cargo handling agents and logistics providers to manage large shipments.  
✔ Customs authorities to ensure compliance with regulations for large volume shipments.

9. Shipper's and Receiver's Rights
Both the shipper and the receiver have the right to:

✔ Request access to the personal information we hold.  
✔ Update or correct personal information.  
✔ File a complaint if there is a privacy violation.

10. Contact
For questions or complaints related to this privacy policy, please contact us at:

- Email: [amirnasution.art@gmail.com]  
- Phone: [+62 858-4716-8441]